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4FACETS.com wants you to be satisfied with your purchase however, being that we are not a library please be aware that our books are not returnable. This is how we can keep our prices down by selling great books, through great sales and great service. We understand there may be circumstances which require an exchange. The following information offers you help in directing you through our simple policies and procedures for exchanges or returns.
As standard in the industry there are returns NO refunds on CUSTOM and or SPECIAL orders!
All returns must be within 14 days of invoice date, unaltered, unused, and in original packaging, accompanied by the original receipt. If we haven't heard from the customer or received the returned item within 14 days of invoice, 4FACETS.com assumes you've decided to keep the item and the transaction becomes final. Refunds will be issued in the same method as the order was paid. No returned items will be accepted C.O.D. and shipping charges are not refundable.
So that we can make an exchange or process your refund
as quickly and efficiently as possible, we ask that you let us know why
you are returning an item. We've included a handy exchange/return form. To use it, simply print out the form, check off the reasons that
apply, and include a copy with your return. Don't forget to include
your receipt. Your credit card will automatically be adjusted for
any difference in cost.
Instances of damage during shipping rarely occur, however if you receive a package and the item or items therein are damaged, please contact the carrier immediately and then notify us so we can file a claim. Keeping all damaged goods and packaging for inspection by the carrier, and follow their instructions. If you are to return the items to us, as per the carriers instructions, please return all pieces or portions of the item(s), and if there are multiple broken items, please isolate pieces of each item from pieces of the other item(s). If possible, please return them in the original packaging, taking care to wrap them so that no further damage to the item(s) will occur.
How to Exchange or Return
No returns will be accepted
without our prior approval. If you wish to return an item, call us
at (541)264-5908 prior to returning any merchandise for a return authorization
#. Non defective returns must be returned within the first 14 days
of invoice date, unaltered, unused, and in original packaging, fully insured.
If we receive a return that has not been authorized with out a return authorization
number, and a completed exchange/refund form you will automatically be charged a 20% restocking fee. Items
returned, which are found to be incomplete and/or missing components, will
be subject to a 20% restocking fee as well as a charge per missing item.
All returns must be within 14 days of invoice date, unaltered, unused,
and in original packaging, accompanied by the original receipt. Refunds
will be issued in the same method as the order was paid. No returned items
will be accepted C.O.D. and shipping charges are not refundable. NOTE: Due to heavy seasonal shipping, no returns are processed in the month of December.
1. Products must be returned
via an insured carrier with a completed Exchange and Returns Form enclosed. (retain your shipping receipt until you receive a credit, refund
2 Pack and seal
your return securely (in the original package) postage pre-paid.
3. All returns must be
received in Newport within 14 days of invoice. The address
is as follows: 4FACETS.com, PO Box 714, Newport, Oregon 97365.
4. The return authorization number
must be placed clearly on the address label on the outside of the box.
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